Zennkai provides a 1 year warranty on electrical tools with a manufacturer defect. These items are not eligible for an exchange or store credit. You will receive your e-gift card within 5 business days after the exchange is confirmedįinal Sale items include Beauty Boxes, Hair Tools, Hair Accessories, Brushes, Combs, Nail Polishes, Nail Accessories, Hair Extensions, Appliances, Makeup, Privilege Clothing, Clearance and Sale items. Store credits cannot be redeemed for cash or refunded. In the event that you cannot find a suitable exchange a merchandise credit for the same value of the product purchased will be issued to you in the form of a store credit. STEP 4 - You can exchange your item(s) or receive an online shop credit in the form of an e-gift card STEP 3 - We will immediately notify you on the status of your exchange after inspecting your returned item(s) You are responsible for return shipping charges. Incomplete forms will not be accepted: Click here to download a return form STEP 1 - Complete the online return form in full. your item(s) need to have the receipt or proof of purchase. your item(s) must be in the original packaging. your item(s) must be either be unused or no more than a quarter of the volume missing. As the purchaser you would be responsible for return shipping charges. You have 14 calendar days to return an item for EXCHANGE ONLY from the date you received it.
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